Main duties and responsibilities:
- Responsible for providing a friendly, welcoming and efficient service to all hotel guests
- Ability to remain calm during difficult situations or in a very busy environment
- Promote internal sales (upselling from standard rooms to suites, theme nights, propose the experience of our “a la carte “ restaurants)
- Arrivals and departures (check-in and check-out)
- Control and treat all requests, comments and incidents brought up by our clients
- Diploma in Tourism/Hospitality
- Previous customer service experience in hospitality
- Excellent command of the English and German language
- Excellent knowledge of Microsoft Office (Word, Excel) & PROTEL
- Excellent interpersonal skills, including a pleasant telephone manner
- This job has expired!
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